In a previous post I shared some of the difficulty I encountered with DirectTV. Last Friday morning I was assured everything associated with my account had been terminated.
Well, like I said earlier, if the first 59 people could not fix an issue then why should I believe the 60th could? And yes, I spoke to 60 people, I kept count. 60 people. Let that sink in for a minute.
So after Friday’s adamant assurances that my account was canceled, I got a message late Saturday afternoon about a DirectTV tech showing up on Monday to perform a service call. I cancelled the techs visit. Apparently a canceled account is no reason to be shy about putting in a work order after the cancellation to install an already installed system. What makes it even funnier is that Friday afternoon I mailed all the DirecTV boxes back to them. I realize it takes a period of time for the computer to ‘catch up’ but canceled is canceled and putting in a work order AFTER an account is canceled is just silly. And btw, I never asked for a service call. I begged, pleaded, insisted, cajoled, and emphasized I did not want any of the 4 service calls they scheduled against my clearly stated wishes. The 1st service call resulted in the tech asking me why was he there since we already had an antenna, the box worked and we just weren’t getting the programming we were already paying for. His question was based on ‘they have to fix this on their end’. I shared his wonderment at him being sent to install an already installed antenna and install already installed boxes.
The fun didn’t stop there. On the 3rd try at a surprise service call, again in spite of my adamant statements against it, the tech calls and says he’s 15 minutes away. I said "No you are not". He assured me he was. I asked what state he was in. "Louisiana" replied the slightly puzzled young man, "just turning on your road now". I informed him that I was in Memphis, TN and unless he could drive 400 miles in 15 minutes he was going to be late. He seemed surprised he had been scheduled for a call in New Orleans for a guy trying to get his service fixed in Memphis, TN for the last 3 days.
No wonder DirectTV lost 146,000 customers in just the 4th quarter of 2017 and 188,000 during the 1st quarter of this year.
So any takers on the bet that somehow DirectTV is going to continue to be a pain in the butt?